Thank you for shopping at K TREATS COSMETICS (“Site and App”). We hope you are completely satisfied with your purchase, and we strive to provide high-quality services to distinguished customers. However, we recognize that sometimes you may need to return or exchange a product. Return and Exchange Notice These measures and guidelines for returning or exchanging products verified by our Site and App.

a) Returnable Products: We accept returns and exchanges for unused, unopened and undamaged items in their original packaging. The item must be in the same condition as you received it.

b) Time Frame: To be eligible for a return or exchange, you must initiate the process within 7 days from the date of delivery.

c) Non-returnable products: For hygiene and safety reasons, we do not accept returns or exchanges for some products, such as opened cosmetics, skin care products and makeup products.

Contact Customer Service: To initiate a return or exchange, please contact our customer service team at contact@myktreats.com or WhatsApp +971564401142 and provide your order number and details of the product you wish to return or exchange along with a photo taken of the product and the reason for return or exchange.

a) Return Shipping: If your return is approved, you will be responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.

b) Packaging: Please make sure the product is packed securely to avoid any damage during transportation.

c) Refunds and Exchanges: Upon receipt of the returned item and inspection of its condition, we will process the refund or exchange. For refunds, the amount will be refunded to the wallet if payment was made by credit card and cash on delivery. The refund amount will be the purchase price of the item less any applicable shipping charges.

If your product arrives damaged or if the shipment is lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

If you have any questions or concerns regarding our returns and exchange policy, please contact us at contact@myktreats.com or via WhatsApp at +971564401142

By shopping at K TREATS COSMETICS, you agree to abide by the terms of this Returns and Exchanges Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with the “effective date” at the top.